Clint Graham

Experience

Education Content Specialist - Shipt

September 2023-PRESENT

• Import and publish content across a variety of content management platforms, and perform routine audits to ensure content is accurate and up to date

• Participate in feedback discussions to stay informed of audience research

• Develop content across a range of internal and external touch points including, but not limited to web/landing pages, email, in-app, and educational and instructional tactics

• Communicate with cross-functional partners to ensure material is accurate and achieves the communication objectives for the projects

• Take learning and insights from analytics and apply them to current and future content creation

Communications Specialist - Shipt

September 2021- September 2023

• Selected from 400+ employees by VP of CX to lead Employee Engagement and Retention program.

• Promoted Special Operations Experiential Team after only 9 months with the company.

• Aggregate user feedback and document request for new features.

• Troubleshooting real time customer concerns including websites and apps. 

• Document and report bugs to development team. 

• Assist in LiveOps, X-team Iterum and Task Force.

• Coordinated vendor communications with customers

• Orchestrate shopper education to ensure successful order completion.

• Execute customer engagement through emails, chats, and phone calls.

• Provide secure customer account management and support

• Consistently exceed company set QA goals. 

Web Sales Coordinator -  University of Alabama Supply Store

Sept 2012 - AUGUST

• Solely responsible for website updates including content and promotions.

• Photographed all product imagery to maintain brand consistency. 

• Led photo editing including retouching, cropping, and color correction.

• Mentored employees through skills education.

• Merchandised all products and executed new products releases.

• Collaborated with web revenue team to increase sales through strategic planning. 

• Provided front-end support for IT roadmap and troubleshooting efforts.

• Adhered to brand licensing standsard through design execution. 

• Managed all employee scheduling and warehouse training. 

Graphic Designer - Crimson Tide Productions

MAY 2011 -  AUGUST 2012

• Responsible for designing ads, promotions, and magazines adhering to the University of Alabma's licensing standards. 

• Contributed to brand wide campaign strategy planning including concept development, competitor analysis and design.

• Managed  audio production at live sporting events including men and women's basketball for the University of Alabama.

Education

UX/UI Design Certificate - University of Minnesota

• JUNE 2022 - NOV 2022

Bachelor of Fine Arts - University of Alabama

• AUG 2006 - MAY 2011